Terms & Conditions

Findzy Terms & Conditions Effective Date: 13 October 2025

Welcome to Findzy (“we,” “us,” or “our”), your trusted digital platform to discover, connect, and engage with verified businesses across the UAE. Our goal is to provide a transparent and efficient environment (Platform) where Users can explore listings and Businesses can showcase their offerings.

Important: Findzy acts solely as a licensed digital listings portal. We connect Users with Businesses, but are not a broker, delivery service, agent, guarantor, or party to any transaction, sale, or service agreement made between Users and Businesses that use or connect through the contact details shared on our Platform.

Please read these Terms carefully. They govern your use of Findzy and your rights and obligations under applicable UAE laws and relevant authorities.

1. Definitions

Platform: The Findzy website, mobile application, and all related digital interfaces or its virtual products and services.
User: Any individual or business browsing or utilizing the Platform.
Advertiser/Business: Any User posting or promoting products, services, or listings, whether it belong to them or a third-party service.
We/Us/Our: Findzy Portal and its employees, owner(s), shareholders, and affiliates.
You/Your: The User or Business using Findzy Portal.
“Content” – Refers to any text, images, videos, links, or data submitted, uploaded, or published by Users or Businesses on the Platform.
“Digital Listing Service” – The digital space provided by Findzy for Businesses to display and promote their products or services to Users.
“Third-Party Integrations” – Refers to external links or embedded services (e.g., social media, booking, or payment providers) that may appear on the Platform.

2. Eligibility and Standards

Users must be at least 21 years old and legally capable of entering into contracts. Guardians are responsible for underage Users.
Businesses must hold valid UAE trade licenses and comply with regulatory approvals relevant to their activities.
Only Businesses meeting Findzy’s verification and quality standards may be approved for listing.
Findzy may collect and review feedback to assess Business performance. Reviews are not published but used internally to uphold quality standards.
Findzy reserves the right to edit, suspend, or remove listings or accounts that violate laws or these Terms. Repeated violations may lead to immediate account termination without refund.
By submitting a profile for listing on our platform, you acknowledge and agree that your company, product or service may be subject to ratings and reviews from registered users. These reviews are an essential part of maintaining transparency, credibility, and user trust across the platform. Businesses and Individuals that do not consent to being reviewed or rated will not be eligible for listing approval. By completing your submission, you expressly grant the platform permission to collect, display, and manage user-generated feedback related to your business, product or service. All reviews are moderated to ensure compliance with our community and content guidelines, and may be removed if found to be false, defamatory, or in violation of applicable laws. However, the platform reserves the right to retain legitimate user feedback, whether positive or negative, to preserve the integrity of the review system.

3. Platform Role and User Responsibility

Findzy operates as a portal, connecting Users with Businesses by sharing Business contact information, such as WhatsApp, email, or phone contact information.
Each Business automatically receives its own profile, where it may showcase its brand identity, story, business journey and company values, and its media content (photos) in the Lifestyle category under the section called Insider.
Content Protection: Businesses uploading images or videos may choose to include a watermark. The platform is not responsible for any unauthorized use, reproduction, or distribution of uploaded media outside the website. Account holders retain full responsibility for the protection of their content.
Transactions, payments, and fulfillment occur entirely between Users and Businesses.
Findzy does not mediate disputes between parties, guarantee outcomes, or assume responsibility for the quality, validity, or delivery of any product or service.
Users must exercise responsible and reasonable due diligence when engaging with Businesses.
Findzy may edit, remove, modify features, categories, or its services at its discretion.

External Communication Disclaimer:

Users who contact Businesses through details provided on Findzy do so at their own risk.
Findzy is not responsible for disputes, financial loss, or damages arising from external or internal communications.
Users are responsible for their safety, verifying Business credentials, terms, and information before proceeding.

4. Advertising Policy and Guidelines

All ads must comply with UAE laws and regulations, including those governing online advertising and consumer protection.
We reserve the right to approve, reject, or remove any ad that violates our guidelines or appears misleading, inappropriate, or unsafe.
Ads must not contain false claims, offensive material, or content that discriminates based on race, religion, gender, or nationality.
All advertisements must be accurate, clear, and not misleading about the products or services promoted.
Advertisers are fully responsible for the content and accuracy of their advertisements.
Findzy provides digital advertising spaces across multiple sections of the Platform (including Lifestyle, Mobility, ‘A’ Listings, Spaces, Services, and Experiences).
Advertisement placement and visibility are determined by the Advertiser’s selected plan, package, or duration.
All advertising content is subject to review by Findzy after publication to ensure compliance with UAE laws and Findzy standards and could be subject to suspension after notification for users to rectify the listing before it may be reverified by Findzy and released.
Findzy holds the right at it's own discretion to adjust the positioning, rotation, or format of ads to optimize site performance without altering the total exposure value purchased.
Advertising fees are non-refundable once approved and published.
Findzy is not responsible for any outcomes, leads, or conversions resulting from ad placements.

4. Advertisement Listing Requirements and Conduct

Advertisers must provide accurate and transparent information, including pricing, availability, service terms, address or delivery terms, and refund/exchange policies where applicable.
Listings must comply with UAE law and ethical standards.
Misleading, deceptive, or fraudulent listings are strictly prohibited.
Replicas are strictly not allowed.
Advertisers must maintain valid listing information, licenses, permits and provide documents upon request. Any fines or penalties for false, expired, or inaccurate information or documentation are the sole responsibility of the Advertiser.
Reviews must reflect genuine experiences. Manipulated or fabricated reviews may lead to suspension or removal upon investigation or upon receipt of notification from any government authority.
Ad Relevance and Quality
1. Ads must align with the theme and category of placement (e.g., Car ads under Mobility section).
2. Irrelevant or off-topic promotions will not be approved.
Creative and Design Quality
1. All ad visuals and videos must be high-resolution, clean, and professional.
2. Flashing, disturbing, or low-quality visuals are not permitted.
Content Integrity
1. Ads must not include false statistics, fake reviews, or unverifiable claims.
2. Phrases like “#1 in UAE” or “Guaranteed Results” require factual substantiation.
Third-Party Mentions
1. No ad may reference, tag, or use another brand’s logo, image, or identity.
Ad Duration and Renewal
1. Ads run for the duration purchased and can be renewed upon expiration.
2. Renewal requests must be made once the expiration of the previous ad has reached to maintain uninterrupted visibility.
Universal Listing Submission Rules

1. Titles: Max 60–70 characters. (Must clearly describe the item, service, property, or experience.) Avoid all caps, emojis, special characters, or promotional phrases. Include key feature + location if relevant.

2. Descriptions: Accurate, concise, and informative. Recommended length: 50–500 characters. Highlight main features, benefits, amenities, or unique selling points. Avoid misleading claims or offensive language.

3. Images: Maximum 17 images per listing. High-quality, well-lit, and professionally presented. Main image: 16:9 (landscape) preferred. Gallery images: 1:1 (square) recommended for grid consistency (Automatically adjusted to 1:1 on the display page).

4. Watermarks optional; businesses are responsible for inclusion. Avoid logos, personal items, or misleading representations.

5. Videos: Maximum 1 video per listing. Minimum resolution 1080p, duration 30–60 seconds. Prefer 16:9 ratio for full-width display. Stable, well-lit, and highlight key features or experiences. Watermarks optional; businesses are responsible for inclusion.

6. General Rules: Content must reflect the true nature of the listing. Offensive, misleading, or illegal content is prohibited. Businesses retain responsibility for media protection and proper representation.

Challenges & Events Disclaimer:

Businesses submitting challenges or hosting events on the platform confirm they are fully licensed, authorized, and compliant with UAE laws.
Businesses are solely responsible for planning, executing, and completing their challenges or events, including all logistical, safety, and operational aspects.
The platform provides only a listing space and does not supervise, manage, or participate in any challenge or event.
Businesses assume full liability for any direct or indirect outcomes, damages, incidents, or disputes arising from their challenges or events.
By submitting, businesses agree to indemnify and hold the platform harmless against any claims, losses, or legal actions resulting from their activities.
Businesses are encouraged to ensure proper permits, insurance, and safety measures are in place, where applicable.

Advertising Refund Policy

Once an ad is reviewed, approved, and published, all payments are final.
Refunds are not issued for early termination or suspension due to policy violations.

Partnership Promotions
1. Sponsored or co-branded ads must be clearly labeled as “Sponsored” or “Partner Content”.
2. Findzy reserves the right to decline any request that contradicts its policies and with UAE legal, cultural or ethical guidelines.

5. Categories and Features

Findzy offers multiple curated categories:

Lifestyle: The Insider Business Profiles, Nominations, Challenges, Events, Games.
Spaces (Real Estate & Hospitality): Verified listings for residential, commercial, hotels, resorts, and holiday homes.
Mobility: Vehicles, boats, motorbikes, bikes, scooters, rentals (licensed businesses only). Sale of Accessories and License plates. Users must verify authenticity independently.
“A Listings”: Products for sale in categories like: Fashion, watches, jewelery, high tech, collectibles and gifts, ( safe well known authorized locations and authenticity check and valid documentation recommended).
High-Tech: Electronics and devices with truthful disclosure, warranties, and secure delivery.
Services Business and Professional services, Wellness and personal care, Hospitality and Lifestyle services, Property and Construction services, Luxury transport and Travel Services.
Experiences: Attractions and Leisure, Fine dining and culinary journeys, events and entertainment, adventure and thrill experiences, rentals for experiences.

6.Ad Banner Placement Policy

Businesses are responsible for creating and uploading their own advertisements. Findzy provides designated digital spaces for ad display but does not design, edit, or modify any ad content on behalf of users.
Each ad placement runs for a minimum of 6 hours per day (equivalent to 360 minutes), during which the advertisement is displayed in 5-second intervals, repeated throughout that timeframe.
Businesses may choose from three advertising durations, 3 months, 6 months, or 12 months, with the flexibility to update or replace their ads once per month during the active period of their plan.
Findzy reserves the right to moderate or remove any advertisement that violates our Terms and Conditions, content standards, or UAE regulations.

7. User Safety and External Communications

Findzy provides tools to report scams, fake listings, or unethical practices.
Red flags include unrealistic pricing, urgent payment requests, incomplete listings, rude behavior, unverified payment methods, lack of information, dishonest practices, lack of documentation, unusual sales practices or suspicious messages.
Users must verify all details independently and should not share sensitive data outside secure channels, and report with proof of any suspicious activities to authorities and the Findzy Portal on our Contact Us page.
Findzy does not monitor external communications and accepts no liability for outcomes.

8. Reporting, Moderation & Enforcement

Users and Businesses must report illegal or unethical activity.
Findzy may review, edit, suspend, or remove content or accounts at its sole discretion without refund.
Serious violations may be reported to UAE authorities.

9. Limitation of Liability

Findzy shall not be responsible for:

Accuracy, legality, or quality of listings.
Transactions, payments, or agreements between Users and Businesses.
Loss, damage, or disputes arising from platform use or external communications.
Findzy’s role is limited to providing digital space for advertisers to showcase products or services.
Findzy does not verify, endorse, or guarantee the accuracy, reliability, quality, performance, or legality of any advertisement or listing published on its platform. All content is provided by third-party users or businesses. Findzy conducts periodic compliance reviews and may take action, including removal or suspension, where violations are identified or reported. Users are encouraged to exercise due diligence and independently verify information before engaging in any transaction or commitment.
All content, pricing, and offers displayed in advertisements are the sole responsibility of the advertiser.
Advertisers acknowledge that Findzy is not responsible for customer disputes, claims, or errors within their published materials.
Findzy reserves the right to remove or suspend any advertisement that may harm its reputation, mislead Users, or violate any UAE laws.

10. Indemnification

Users and Businesses agree to indemnify, defend, and hold harmless Findzy, its affiliates, and staff against any claims, penalties, damages, or losses arising from:

Listings, advertisements, or communications they provide.
Fraudulent, misleading, or illegal activity.  Breach of these Terms or misuse of the Platform.
Any third-party fines from government officials due to the lack of due diligence of the advertiser.

11. Security & Data Protection

Findzy implements security measures to protect data.
Absolute security cannot be guaranteed; Findzy is not liable for cyberattacks, unauthorized access, or third-party breaches.
Findzy may integrate with third-party analytics, marketing, or advertising tools (e.g., Facebook Ads, Google Ads, Stripe, or tracking pixels or similar tools).
By using Findzy, advertisers consent to Findzy's use of anonymous data for performance analytics.
Advertisers must ensure compliance with applicable data protection laws.
Findzy does not share personal data with advertisers unless legally required or with explicit consent.
Data use is governed by Findzy’s Privacy Policy, aligned with UAE PDPL requirements.

12. Account Suspension and Removal

Grounds include but are not limited to:

Consecutive negative reviews from different individuals.
Multiple complaints of unprofessional conduct.
Verified fraudulent or scam activity.
Providing false or inaccurate information.
Violations of UAE laws or cultural standards.
Failure to maintain licenses.
Non-payment of platform fees.
Misuse of the Platform (spam, phishing, duplicate listings, manipulation).
Any activity posing reputational or legal risks to Findzy.
Any attempt to use advertising or listing spaces for misleading, political, religious, or illegal content will result in immediate suspension.
Advertisers who misuse Findzy’s platform for unrelated promotions or third-party brand impersonation will face permanent removal without refund.
Findzy reserves full discretion in applying these rules. All suspension/removal decisions are at Findzy’s sole discretion. Findzy bears no liability for resulting losses.

13. Governing Law & Dispute Resolution

Any dispute is subject to be presented to Findzy primarily, and we shall resolve it amicably within 30 days. In case of no resolution, refer the concerned dispute to the Dubai Courts.
These Terms are governed by UAE law, including PDPL and Consumer Protection regulations.
Disputes shall fall under the exclusive jurisdiction of Dubai Courts unless legally required otherwise.

14. Community Standards

14.1 General Principles

By using the Platform, all Advertisers and Users agree to comply with these Community Standards. Breach of any obligation under this section may result in suspension, restriction, or permanent removal of listings, accounts, or access to the Platform, at Findzy’s sole discretion and without refund.

14.2 Accuracy and Transparency of Listings

Advertisers shall ensure that all information, images, prices, and descriptions provided in their listings are accurate, truthful, complete, and not misleading.
Misrepresentation, exaggeration, or omission of material facts shall constitute grounds for immediate removal based on Findzy's investigation results.
Any fines, penalties, or damages resulting from inaccurate information, misleading listings, or false/expired documentation shall be the sole liability of the Advertiser.

14.3 Licensing and Legal Compliance

1. All Advertisers must hold and maintain a valid UAE trade license and provide accurate documentation to Findzy upon request.

2. Advertisers shall not list, promote, or offer any products or services that are prohibited under UAE law, including but not limited to:

Real estate brokerage or property management without the appropriate license.
Medical, legal, financial, or professional services without regulatory approval.
Counterfeit, replica, or unauthorized goods.
Restricted or prohibited substances, including alcohol, tobacco, narcotics, or controlled drugs.
Weapons, explosives, or related materials.
Adult, obscene, defamatory, or indecent content.

3. Failure to maintain appropriate standards, licenses or approvals shall result in account removal.

14.4 Respect for UAE Culture and Values

All listings, images, videos, and communications must respect the cultural, religious, and moral values of the UAE.
Content that is offensive, discriminatory, defamatory, or contrary to public decency shall not be permitted.
Businesses and Users must avoid using profane, insulting, or culturally inappropriate language or imagery.

14.5 Professional Conduct

Advertisers shall treat all Users with professionalism, courtesy, and fairness.
Advertisers must honor commitments advertised, including prices, offers, and service availability within reason.
Users shall engage respectfully with Advertisers and shall not misuse business contact details for harassment, spam, or fraudulent activity.

14.6 Prohibited Behaviors

The following behaviors are strictly prohibited:

Duplicate or spam listings.
Manipulation of reviews or ratings.
Misuse of the Platform for phishing, fraud, or scams.
Posting unrelated, irrelevant, or misleading content.
Using Findzy for political, religious, or non-commercial messaging.

14.7 User Responsibility

Users are responsible for verifying all details of listings before engaging in transactions.
Findzy shall not be liable for outcomes, delivery, quality, or fulfillment of services or products.
Users must report suspicious activity or unlawful content through Findzy’s reporting channels on our the Report buttons or Contact Us page.

14.8 Platform Integrity

Findzy reserves the right to monitor, review, and remove any content or account that violates these standards.
Advertisers and Users acknowledge that Findzy is not a broker, delivery service, transaction guarantor, or party to any transaction. It strictly provides a space for advertisers to showcase their products or services on our Platform.
All responsibility for contracts, payments, and disputes lies directly between Advertisers and Users.

14.9 Content Ownership

All content, including images, videos, descriptions, and other materials submitted to Findzy, remains the sole property of the User or Advertiser who uploaded it. Findzy does not claim ownership, copyright, or control over such content, and uses it solely for displaying listings and improving platform functionality. Users grant Findzy a limited, non-exclusive right to display and distribute the content within the Platform.

15. Liability and Indemnity

Findzy accepts no liability for any disputes, failed transactions, non-compliance by Advertisers, delivery issues, or any financial claims arising from the use of the Platform.
Any fines, penalties, legal actions, or regulatory measures imposed by UAE authorities resulting from false documents, unlicensed activity, misleading listings, or unlawful conduct shall be the sole responsibility of the Advertiser or User responsible.
Advertisers and Users agree to fully indemnify, defend, and hold harmless Findzy against any claims, damages, losses, or financial liabilities arising from their listings, communications, or actions on the Platform.
Findzy shall not be liable for any outcomes of transactions, communications, or agreements conducted outside the Platform.
Responsibility for verifying information, licenses, or approvals rests entirely with the Advertiser or User.
Any regulatory fines, penalties, or damages caused by inaccurate information, expired or false documents, or unlawful conduct are the full responsibility of the Advertiser or User, and Findzy is indemnified from any claims resulting from such conduct.

16. Updates to Terms

Findzy may end or update the Platform at its sole discretion and update these Terms and Conditions and Privacy Policy at any time. Continued use signifies acceptance of updates.

17. Final Acknowledgment

By using Findzy, you confirm:

You have read, understood, and accepted these Terms.
You are solely responsible for your transactions and communications.
You indemnify Findzy against liability from your actions, listings, or external dealings. If you do not agree, discontinue use of the Findzy platform immediately.

18. Our Brand Commitment

At Findzy, we are built on transparency, integrity, and a commitment to fostering trust within our community. Our platform provides a space where users can discover listings, explore opportunities, and connect with businesses that match their needs.

While we focus on maintaining a professional and compliant environment, all content and listings are provided directly by users and businesses. Findzy does not participate in or oversee transactions between parties, but we continuously moderate listings to ensure they align with our platform standards and applicable UAE regulations.

Our goal is to create a trusted digital space that supports informed choices, promotes professionalism, and reflects the UAE’s forward-thinking spirit of innovation.

FINDZY

4. Advertising Policy and Guidelines

Dubai - United Arab Emirates